Let's say you've set your team up to create content and agreed, at least in part, on the types of communications you would like to share with your tenant community. You have a tenant experience platform — the end-user-facing publication outlet — but...
This post will assume you operate a small building management team, without a sizable marketing or content production appendage. Fortunately, this minimum viable output approach will help you to easily scale if you have a large, well-equipped team...
1. Streamline your communication processes, from start to finish This benefit is perhaps the most obvious, but it is also the most fundamental. Without even a haphazard communications plan, you have no consistency and no certainty. The questions of...
Supported by a suite of integrated technologies — including an online communications platform — owners can create vibrant communities that transcend place. A good communications strategy has the power to inform, entertain and inspire users, whether...
With our tenant experience platform, you have a compelling and memorable way of introducing prospective tenants to your building, its services and amenities.
Once you have a tenant app and tenant experience software suite, you can start to capture meaningful data on the people in your buildings.
To build a thriving tenant community and attract the hybrid-working tenants of the future, you need a steady stream of data flowing in from all possible customer touchpoints: Communication, retail, services and amenities, building operations,...
Contextualised data, as the phrase suggests, is all about data generated by practical tenant actions that point to actionable insights.
British Land to sell to Equiem its property management software platform, Vicinitee, and commits to engage Equiem across its office portfolio.
Choosing a tenant app that meets the needs of your community and building management teams is complicated – especially when there are so many different providers in the market.
To create the workplace of the future, you need proptech. Here are some of the main features and solutions you will need, put into the context of customer wants, needs, and behaviours. In our experience, technological capability dictates the scope...
Adopting tenant experience tech is a great first step in galvanising your commercial assets against the uncertainty of the future. But adoption is only half the battle.
Post-pandemic, certain smart building tech solutions can give landlords an attractive and unprecedented tool to attract tenants, particularly in the new world of hybrid working.
COVID-19 has forced CRE to reexamine its technological capabilities in preparation for an uncertain future. When it comes to tenant experience, landlords are looking for a solution that fits, as seamlessly as possible, into their already disparate...
San Francisco-based Spear Street Capital, owner and operator of distinctive office properties located in the United States, Canada and Europe, has tapped leading global property technology company Equiem to roll out its market-leading tenant...
Retaining tenants and renewing commercial leases is a complicated science, especially considering COVID-19 has catalysed a shift in end-user needs and expectations.
This content series on actionable data is designed to help you analyse and enhance your engagement strategies, whichever platform or solution you use. This time, we're looking at visits per user, as well as three unique email newsletter interaction...
Measuring the hard return on a tenant experience platform, purely in terms of profitability, is not easy. Nor is it simple to benchmark the overall "happiness" of your community. Thankfully, there are many ways to measure success — metrics and...
It's been a busy quarter! Join Sarah Hudson and Nate Hewitt as they take you through the Equiem product roadmap. Find out what has just been released, what is currently in development, and what is coming over the next quarter.
Let's say you have just launched a functioning tenant experience platform, with lots of registered users and, at the very least, a high monthly active usage (MAU) rate.
It's an uncertain time. You need a reliable way to keep tenants safe and secure in your buildings. With real-time data, you can operate effectively and decisively, and with total peace of mind.
With Equiem Marketplace, you can create a fully-fledged Store and offer virtually all kinds of products and services to your tenants.
Most businesses involved with tenant service in CRE are, by their nature, made up of dense, complex structures. Uniting the processes of a landlord and property manager — or a landlord and a separate managing agent – with a single piece of tech can...
When it comes to tenant retention, leasing teams can sometimes find they are operating with limited data and information about the tenants in their buildings — making it difficult to know what tenants want, think, and feel.
For commercial landlords and building management teams, managing a building efficiently, every day, can be a painstaking endeavour.