Join our team at Equiem

This is a "hands-on" role in every sense. You’ll be the go-to for our global team. We need a proactive operator who enjoys variety and isn't afraid of the heavy lifting that comes with a lean, fast-paced team. Key Responsibilities: People & Culture Partnering: Partner with our leaders on all things people & culture, unlocking the potential of our incredible team. Manage Employee Lifecycle: Create a great employee experience by seamlessly managing every stage of the employee lifecycle Full-Cycle Admin: Manage the "nitty-gritty"—contracts, onboarding, payroll prep, and compliance. Systems Management: Own HiBob end-to-end, ensuring data integrity and process automation.

We are looking out for a talented and driven Strategic Account Manager who is deeply committed to driving growth by effectively addressing customer needs with exceptional products and solutions. You will be a key member of the Global Sales Team and will play an important role in driving Equiem’s growth. You will focus on the development of new revenue in North America, through the expansion of existing customers. The role will also play a vital role in lifting the brand of Equiem in the region. You can work remotely from your home base, collaborating with your colleagues in Europe, the US and Australia. Obviously we will also look forward to regular face to face catch ups and appropriate travel is a key part of this role. You will also need to work outside the core working hours from time to time. But we respect you as a person and understand you have a life that you want to balance alongside and will support you to achieve this.

We’re seeking a strategic, high-touch Customer Success Manager to own a portfolio of customers in North America. Acting as a trusted advisor, you’ll guide customers from onboarding through long-term value realisation, driving adoption, retention, and expansion. You’ll work closely with Account Managers, Product, and cross-functional teams to ensure customers achieve measurable outcomes, realise ROI, and fully capture the broader value of our platform. This is a hands-on, consultative role with white-glove customer engagement at its core. Reporting to the Global Head of Customer Success, based in Europe, this role offers the flexibility to work from home in the US East Coast (Atlanta preferred) 100% of the time. Some local and interstate travel will be required.