Join our team at Equiem

We're looking for a Customer Education & Enablement Manager to own the engine that turns new features into adoption, and existing features into outcomes. You'll design how we launch, teach, and document — internally for CSMs and Support, externally for the workplace managers and property teams running buildings every day. Sitting across Product, Engineering, CX Ops and Customer Success, you'll own the Help Centre end-to-end, build the release playbook, and run CSM-branded communications that land at the right moment. Success looks like faster time to value, higher adoption on the features we push, and fewer "how do I…?" tickets. Reporting to the Director of Customer Operations, this role is based in UK/Ireland with occasional travel to London. Manchester | Occasional travel to London | UK/Ireland

We’re seeking a strategic, high-touch Customer Success Manager to own a portfolio of customers in North America. Acting as a trusted advisor, you’ll guide customers from onboarding through long-term value realisation, driving adoption, retention, and expansion. You’ll work closely with Account Managers, Product, and cross-functional teams to ensure customers achieve measurable outcomes, realise ROI, and fully capture the broader value of our platform. This is a hands-on, consultative role with white-glove customer engagement at its core. Reporting to the Global Head of Customer Success, based in Europe, this role offers the flexibility to work from home in the US East Coast (Atlanta preferred) 100% of the time. Some local and interstate travel will be required.