Join our team at Equiem

🧠 Tech Lead (Senior)

✨ About the Role
Equiem is a global PropTech company transforming the way people experience buildings. We build products that power tenant engagement, space management, and community — used by some of the world's most prestigious real estate portfolios across Australia, Europe, and the US.
We're at an inflection point. With 14 years of platform foundation behind us and an ambitious AI-first product strategy ahead, we're investing in engineering leadership that can shape not just a squad but the way the entire organisation builds and ships software.
This is a senior Tech Lead role with a wider mandate than most. You'll own the architecture and delivery of our Engage squad — the core of our tenant-facing product — while serving as a thought leader on agentic AI-native development and cross-functional delivery across the whole engineering org. You'll operate as a trusted second voice to the Head of Engineering. If you're an engineer who thinks deeply about how teams build, not just what they build, this is the role.
🎯 What You'll Do
Own the architecture and technical direction of the Engage squad, from RFC to production.
Lead Equiem's adoption of agentic-first AI development — not as an enthusiast but as a practitioner who shapes how teams work with AI agents, spec-driven development, and AI-assisted workflows across the organisation.
Drive cross-functional delivery across product, design, and engineering — owning the coordination of initiatives and keeping senior stakeholders informed without being chased.
Mentor and grow engineers through design reviews, pairing, and feedback that builds capability rather than just correcting mistakes.
Shape engineering direction beyond your squad — contributing to org-wide decisions on tooling, architecture patterns, and AI adoption.
Partner closely with product, Customer Success, and leadership as the primary engineering voice on your domain.
Participate in the on-call rotation for systems the Engage squad owns.
🔍 What We're Looking For
Essential:
• Strong hands-on Node.js and TypeScript background in production environments
• Demonstrated experience with agentic AI development — you've shipped AI agent workflows and know how to govern them responsibly
• Proven cross-functional delivery leadership
• Experience leading technical design — RFCs, ADRs, architectural reviews — in a product-led team
• Track record of growing engineers measurably, not just mentoring informally
• Familiarity with federated APIs or microservices, ideally GraphQL
• Cloud-native infrastructure experience (AWS preferred) and security fundamentals
• Communication skills sharp enough to translate engineering tradeoffs for a non-technical stakeholder
Nice to Have:
• Familiarity with delivery methodologies (e.g. dual-track agile, Kanban)
• React/Next.js frontend experience
• Exposure to SOC2 or PCI DSS compliance in a delivery context
• Background in B2B SaaS, PropTech, or globally distributed product teams
🛠️ Our Stack
Backend: Node.js / TypeScript — Zero Framework (our internal Golden Path), federated GraphQL API.
Frontend: Next.js / React — Equiem One UI monorepo, React component library.
Auth & Identity: Auth0 Universal Login, OAuth 2.0 / SSO, OpenFGA.
Data Platform: Cortex event pipeline, AWS (Athena, Glue, OpenSearch), dbt, Metabase.
Infrastructure: AWS CDK, CircleCI, Dependabot.
Integrations: Stripe, Mailgun, Gallagher / OpenPath / SwiftConnect (access control).
💚 Why You'll Love It Here
A mandate that goes beyond your squad — you'll shape how the whole engineering org adopts AI-native practices, not just run your own team well.
Genuinely interesting technical problems — Our own platform framework, federated GraphQL, an event-driven data platform, and a roadmap that's moving fast.
The AI-first inflection point is real — we're not talking about AI adoption, we're doing it, and this role is at the centre of it.
Autonomy and trust — hybrid work, flexible hours, a team that measures outcomes not hours.
Clear path to Staff Engineer or Head of Engineering, with structural clarity to get there.
Flexible hybrid work, wellbeing leave, paid parental leave, EAP, leadership development, and world-class Melbourne offices.
Please note: Salary: $180,000–$200,000 
Ready to lead engineering at the intersection of product, AI, and scale? Apply now 🚀

🎯Account Based Marketing Manager

📍 London, UK  |  £55,000–£65,000  |  Remote with fortnightly office days  |  Regular travel required

Equiem is the world's leading tenant experience platform for commercial real estate - powering 1,000+ buildings across 25 countries for landlords like Blackstone, Brookfield, Nuveen, British Land and Canary Wharf Group.We win through relationships, intelligence and being in the right rooms with the right people. Now we're building the dedicated field marketing capability to systematise that advantage - and we need the person to lead it.
The RoleThis isn't a demand-gen job. It's a field marketing role for someone who understands how enterprise B2B deals are really won - through relationships, presence, and being known and trusted long before the RFP lands.
You'll own the field marketing motion across a defined list of named accounts in the EU, US and APAC - making Equiem known, liked and front of mind with buyers and influencers, and working shoulder to shoulder with sales to win and retain the deals that matter most.
Your impact is measured in rooms entered, relationships built and deals influenced. 

What You'll Do:

• Build deep intelligence on every named account - org structure, key buyers, renewal timelines, market signals
• Drive targeted outreach and build Equiem's reputation across the institutional CRE community
• Originate and run events - roundtables, dinners, trade shows - all traceable to named-account outcomes
• Provide hands-on field support for large new logo deals alongside AEs and CSMs
• Standardise field marketing planning, budgeting and reporting across every region
• Turn market intelligence (void rates, ownership changes, key hires) into action

What You Bring:

• 3–6 years in field marketing, ABM, or senior BDR/SDR in B2B SaaS or enterprise tech
• A track record of building commercial relationships
• Confidence running events end-to-end - concept to on-site execution to follow-up
• Polish and gravitas to represent Equiem with senior institutional real estate buyers
• Strong written communication
• Fluency in HubSpot, LinkedIn Sales Navigator and similar tools
• Comfort with travel and real in-person presence across markets 
• Self-starter energy - initiative and creativity in how you execute

Nice to have: PropTech/CRE experience, an existing institutional real estate network, cross-market (EU/US/APAC) activation experience, familiarity with Clay or Gong.

Why Equiem?

• A global platform with real traction - 800+ buildings, marquee clients, a story that sells itself
• Your work sits at the centre of our growth strategy, not the edges
• Real autonomy in how you activate each market, backed by an experienced global marketing team
• Direct access to senior leadership and a clear mandate to execute

Benefits: 33 days holiday (inc. UK bank holidays) · AVIVA healthcare · Group Personal Pension Plan · Flexible remote working from London

Ready to build the relationships that win the deals that matter? Apply now - we'd love to hear from you.

⌛️ Customer Success Manager (CSM) APAC

About us:
Founded in Melbourne, Australia in 2011, Equiem is now the world's leading end-to-end building engagement platform for commercial real estate. Our clients include some of the biggest and best-known landlords and managing agents. 

With teams in Australia, USA, UK and Europe, our technology (mobile and web apps) and Engagement services help landlords breathe life into their buildings. We activate ‘space’ and provide the channels in which to manage it.  
We’re established and we’ve worked hard to retain the best aspects of our start-up culture. This means every individual has a voice, enjoys great autonomy, and is able to make a genuine impact on our business.
We’re in the business of helping our clients provide the best workplace experience possible, and we practise what we preach! 

The Role:
We’re seeking a strategic, high-touch Customer Success Manager to own a portfolio of customers. Acting as a trusted advisor, you’ll guide customers from onboarding through long-term value realisation, driving adoption, retention, and expansion.
You’ll work closely with Account Managers, Product, and cross-functional teams to ensure customers achieve measurable outcomes, realise ROI, and fully capture the broader value of our platform. This is a hands-on, consultative role with white-glove customer engagement at its core.
Reporting to the Regional Director - Customer APAC, this role offers a hybrid working environment with some interstate travel required.   

What You Will Do

• Lead seamless onboarding: Guide customers through onboarding, including end-user launch, ensuring early adoption and value realisation.
• Maintain customer health: Proactively monitor engagement, adoption, and satisfaction throughout the lifecycle.
• Drive measurable outcomes for customers: Define, track, and deliver on success metrics via success plans and strategic business reviews that demonstrate tangible business value to the customer.
• Act as a strategic advisor: Align platform capabilities to customer objectives and success plans to help them achieve their objectives.
• Identify and execute feature upsells: Own opportunities to expand platform usage and unlock additional value for customers.
• Leverage data for strategic decisions: Use platform analytics and customer insights to identify opportunities, mitigate risks, and inform decisions that benefit the customer.
• Deliver impactful enablement: Design and run trainings and workshops that accelerate adoption and maximise the customer’s ability to achieve their objectives.
• Represent the voice of the customer: Gather insights and feedback to inform product strategy and internal decisions.
• Foster customer advocacy: Generate and share success stories and references that showcase the customer’s outcomes and value realised.
• Support Account Managers: Provide guidance, insights, and strategic input for renewals and site expansion.

What Success Looks Like

• Fast Time to Value: Customers onboard efficiently and achieve measurable outcomes within the first three months post-launch.
• High Adoption & Engagement: Strong, consistent platform usage across the portfolio, including feature adoption and engagement aligned to defined success criteria.
• Customer Health & Risk Management: Customer health is proactively monitored, with risks identified and addressed early to protect outcomes.
• Outcome-Driven Success Planning: Success plans are actively executed and reviewed through regular Strategic Business Reviews and other customer touchpoints, ensuring alignment to customer objectives and measurable business impact.
• Customer Satisfaction & Advocacy: Positive customer sentiment reflected in NPS and CSAT, with growing advocacy through references and success stories.
• Retention & Expansion: Strong renewals supported by value-led identification and execution of feature upsell and portfolio growth opportunities.

About YouExperience: 3–5+ years in Customer Success, Account Management, Community Management, or other client-facing roles in SaaS and or property/commercial real estate industries. Experience leading SaaS onboarding is a plus. Knowledge of the Austalian Commercial Property industry is desirable 
Core Competencies:

• Languages: Fluent in English; additional languages are a plus.
• Independent & Proactive: Takes ownership, acts decisively, and drives outcomes while collaborating effectively.
• Learning Agility: Quickly grasps new tools, processes, customer and market trends to deliver continuous value.
• Trusted Advisor & Executive Presence: Builds long-term relationships, provides strategic guidance, and confidently engages senior stakeholders.
• Communication & Storytelling: Persuasively conveys insights in written, verbal, and presentation formats to align stakeholders and drive progress.
• Solution-Oriented & Strategic Thinking: Analyses complex situations and delivers actionable solutions that drive measurable outcomes.
• Value-Led Growth Mindset: Identifies and drives feature expansion opportunities aligned to customer objectives.
• Project, Priority & Change Management: Manages multiple accounts and projects while guiding customers through change and adoption.
• Risk & Commercial Awareness: Proactively identifies adoption, engagement, and commercial risks, mitigating threats to retention and growth.

What’s in it for you?
In return, we offer a fun, international, cohesive and flexible working environment with a team that thrives on achieving the ambitions we aim for, plus:

• Competitive remuneration, with additional reward linked to upsell and renewal.
• Chance to join an experienced SaaS team who are respected and empowered to initiate change. 
• Grow your career in a world-class, progressive business, with a product that is second to none.
• Startup mentality in a global business.  Own your role and enhance it as we grow together. 
• Hybrid work arrangements - Office and Remote.
• An extra ‘wellbeing day’ off each year to take care of yourself.

How to apply
We move quickly and reserve the right to close applications at our discretion, so if you don’t want to miss out, apply today! 

Only candidates with full work rights in Australia will be considered.

Applications close Wednesday 29th July. Due to the volume of applications, only shortlisted applicants will be contacted.

🎨 Product Designer

📌 About the Role
Join Equiem as our Product Designer and help shape the future of building and portfolio insights for asset managers. You'll wear two hats: be the embedded designer for one squad AND drive design excellence across our entire product organisation.
💼 What You'll DoAs Squad Designer (60% of time):

• Lead end-to-end UX 
• Work closely with PM and engineers from discovery through delivery
• Turn complex data into intuitive, usable interfaces
• Run user research and synthesise findings 
• Conduct usability testing and iterate based on real user feedback

As Design Practice Lead (40% of time):

• Build and scale an AI-native design practice that enables teams across the organisation to self-serve design, prototyping and validation, while maintaining a high bar for user experience, accessibility and product quality.

🎯 What We're Looking ForEssential:

• 5+ years of product design experience (web & mobile)
• Proven experience designing data products, dashboards, or analytics
• Working fluency with AI tools (not just familiarity!)
• Strong Figma skills including design systems
• SaaS product design experience
• Ability to operate independently in a part-time, distributed context

Nice to have:

• PropTech or commercial real estate knowledge
• Design systems or enablement experience
• Background working across multiple product squads

📋 The Details📍 Location: Melbourne, Australia 
⏰ Hours: Part-time, approximately 3 days per week
👥 Reports to: Chief Product & Technology Officer
💡 Why Join Equiem? You'll be part of a design-forward, AI-native product organisation where your work directly impacts how the world manages buildings and portfolios. We value pragmatism, collaboration, and high judgment. This is a rare opportunity to influence both product delivery AND design practice organisation-wide.
✨ We Value

• High judgment and knowing when to push back
• Pragmatism in finding the right-sized solutions
• Collaborative spirit that elevates those around you
• Curiosity about new tools and approaches
• Accountability for your output and commitments

Ready to make an impact? Apply now! 🚀