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From Maintenance to Macro:

A Strategic Guide to Reducing Churn with Equiem’s Request Manager

If you’re not leveraging every occupant request for actionable insight, you’re leaving a blind spot in your churn-prevention strategy. Quick fixes alone can’t tell you why tenants are dissatisfied or where future issues may arise. But with the right tool—one that synthesises request data into predictive intelligence—you can move from reactive firefighting to proactive improvements that make tenants want to stay.
20%
Tenants would consider moving out over a single unresolved maintenance issue
3#
Factor influencing Tenants’ decisions to renew their lease is maintenance
4x
Faster than industry average, Equiem Customer's demonstrate response time

What's inside?

Every service request is lease renewal risk data
  • See how service requests can reveal tenant satisfaction and asset health
  • Learn the impact of slow responses on tenant retention and efficiency
  • Discover how Request Manager integrates into the TenX ecosystem for deeper insights
  • Understand how to use service request data to predict and prevent tenant churn
  • Read real-world examples for Asset and Property Managers
  • Uncover how Equiem’s Request Manager achieves 6-hour response times
  • Access a Practical Framework to turn insights into action

 

See the Bigger Picture Now
Testimonials

Trust their words, not just ours

Canary Wharf Group represents the values and passions of the local community. When looking for a partner to create an online app for the estate, one name kept coming up - Equiem. Their success in other London estates and unique technology made them the ideal partner to aid our ESG and community goals.

Michelle Laramy

Director of Customer Experience, Canary Wharf Group

Our partnership with Equiem will enable us to provide an enhanced experience by offering a central communication hub that fosters innovation, knowledge sharing and collaboration vital to the continued success of Babraham Research Campus.

Derek Jones

CEO, Babraham Research Campus

Having Equiem allows clear communication with customers, and can mediate the journey from inception to completion. For any asset that is looking at upgrades or capex development, I would highly encourage the inclusion of Equiem.

Michael Elliot

Customer Service Manager, Dexus

We deployed Equiem and I was truly blown away by the quality of the technology and its effect on engaging our tenant community. The positive response we received from our occupiers was completely unexpected, and the level of service we received was unlike anything I’ve ever received from a service provider.

Tanicia Jackson

General Manager, TMG Partners

Equiem has enabled us to foster a sense of community… and improved employee well being. The few remaining vacant units have been quickly let since, with the void rate across the park dropping by 78% over two years.

Aaron Pope

Director of Asset Management, M&G Real Estate

Case Studies

Ready for transformation?

Speak to one of our experts and find out how Equiem can take your digital transformation journey to the next level. 

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