Virtual Lunch & Learn: Elevating Customer Experience in CRE - Insights from Socius Dev

We had the pleasure of hosting Olaide Oboh, Executive Director at Socius, a leader in mixed-use estate development. Together, we delved into the future of customer experience (CX) in commercial real estate (CRE), exploring how Socius seamlessly integrates profit with purpose to redefine community living and working.

Participants learned effective strategies for prioritizing CX, balancing operational excellence with placemaking, and leveraging technology to understand end-user behaviors. The session also highlighted future trends poised to elevate tenant and visitor experiences across the Socius portfolio, along with practical insights on gathering feedback and measuring success.