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Global Office Tenant Report 2020

COVID-19 Edition

Over 60% of occupiers said they wouldn’t return to the office until it ‘feels safe’ - discover what they need to feel secure, plus many other timely insights for landlords in Equiem’s most comprehensive tenant survey to date.

Hosted via Equiem’s world-leading tenant experience platform, used by over 175,000 office workers worldwide, the report provides insights into the impact of COVID-19 on worker’s remote work situations, expectations for their return to the office and health and safety concerns.

In addition, we interviewed owner and managing agents representing over 20 landlords - adding further perspective to what systems, protocols and other changes landlords will need to implement in order for tenants to feel safe when they return.

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Highlights of the results include:

  • Occupiers are productive at home, but struggle with sub-optimal work environments and lack of interaction with colleagues. 82% of occupiers reported to be as or more productive at home, however 45% missed conversations with colleagues. In addition, 56% desired better work setups, 25% wished for better access to home health and wellness options and 18% needed better access to work-from-home resources.
  • 60% of occupiers won’t return to office until ‘it feels safe’. Critical factors for them to return are information and communication. Upon returning, over 80% of occupiers expect up-to-date information on active in-building COVID-19 cases, new safety procedures (including use of facilities), and cleaning procedures from their landlords or company. Over 60% also expect current office density information to be available.
  • Occupiers who worked in-office during lockdown anticipate a greater risk of infection once everyone returns. 45% believe the office presents a low to very low risk of infection during lockdown, with this number dropping to 22% when lockdown ends.
  • Australian occupiers believe they are more productive than before the lockdown, while US and UK occupiers believe they are as productive as before.
  • Tenant experience platforms have become important channels to acquire information for occupiers. 70% of occupiers believe COVID-19 related updates on their Equiem platform have been highly valuable.
  • Remote work is here to stay. 65% of occupiers expect to work from home once a week or more once restrictions are lifted, compared to the 28% who were doing so before. Landlords similarly agree that there will likely be an increase in remote working post-lockdown.
  • Effective density management is key for both occupiers and landlords. 48% of occupiers believe changes are required to reduce likelihood of incidental contact, while 58% of landlords are concerned about controlling and monitoring social distancing, particularly in lifts and reception areas.

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