Portfolio Manager Case Studies | Equiem Tenant Platform

"Our aim is to make humans central to the process and build a real sense of community through the app. Equiem shares our vision – its team is open-minded, collaborative and forward-thinking."

Julian Barker
(Former) Head of Smart Places

Equiem-Tenant-App-british-land

"Equiem has really helped us in three main ways. The first: communication. We’re now able to communicate to a wider range of occupants in our buildings. Second, it’s allowed us to activate our tenant amenity spaces much better. Third, it has allowed us to understand what our tenants' needs are, collect information from them about what they really want."

Darrin Williams
Vice President, Real Estate Services

Equiem-Tenant-App-unico

"The Equiem platform has become even more important in finding ways to connect people without physical contact. These types of events are likely to develop fast as people will need more stimulus as parks and buildings become extremely quiet."

Michael Purcell
Director at JLL Property Management

"For office to survive in a post-COVID pandemic world, people have to feel safe. The way you feel safe is you communicate. You over-communicate. Equiem is one of the few out there that can provide that... We are firmly committed to Equiem because they are proven and we know they deliver."

Christopher Rising
Co-founder and CEO

Rising Logo Equiem Tenant App

"During the current (COVID-19) period, we have found Equiem has been a huge benefit, enabling us to ensure our all of occupiers are kept up to date with all relevant information they need."

Sophie-Weinmann-Director-and-Head-of-Manchester-and-Leeds

Sophie Weinmann
Director and Head of Manchester & Leeds

Equiem-Tenant-App-ashdown-phillips

"Through (Equiem), we have been able to share news, updates, resources and events easily as well as gain insights on what and how needs and behaviours have changed as the working dynamic has moved more towards home and flexi working."

Community Manager
Jones Lang & Lasalle
70 St Mary Axe

Use data and analytics to understand tenant needs

Problem

Prior to the pandemic, this Boston landlord operated a free shuttle bus service for employees. However, when most employees began working remotely, they stopped offering this service. As employees started to return to the office, they faced a decision: Should they resume the service?

Solution

To make the decision simple, we ran a poll on the Equiem platform. We asked their users one simple question: Would they use the free shuttle service if it returned?

Results

50% of occupants completed the poll, with a significant number of those users expressing interest in the reinstatement of the service. As a result, our client brought their shuttle back with the confidence that it would be money well spent.

Segmented, scalable communications tools

Problem

Our client, a commercial landlord with a sizable portfolio, needed to roll out a new wellness program for their users. The problem was, they wanted the program to be specifically tailored to certain buildings.

Solution

Equiem worked closely with building management to curate a health and wellness content campaign. That content was then distributed to specific segments of users based on the buildings they worked in.

Results

In the end, the client was able to offer a wellness campaign tailor-made for specific segments of users. This affords them the potential to create hyperlocal content and integrate that within a program of more general content that reaches their entire portfolio.

Generate revenue and offset costs

Problem

This Melbourne-based landlord was looking for a way to recoup the costs of running regular engagement content and events. They valued the impact these strategies had on their building communities, but wanted a way to make them more financially sustainable.

Solution

The landlord used Equiem’s platform to supercharge retailers and onsite amenities, as well as commercialize events, services, and facilities.

Results

Ultimately, they were able to offset costs of engagement & events by taking a percentage of revenue streams. They have generated more than $300,000 in revenue since 2017.

Run your building operations seamlessly with Equiem

Problem

With a large portfolio of office assets, this client wanted to improve how they dealt with tenancies approaching renewal. They wanted to be more strategic about their approach to at-risk tenancies.

Solution

Equiem proposed that they shift the focus of their engagement strategy to target key tenant contacts. The aim was to ensure that these key contacts were logging in on a regular basis.

Results

By targeting key tenants, our client gained new insights into which categories each tenancy was focused. Today, they specifically craft campaigns for at-risk tenancies. These campaigns are focused on the interests and priorities of those tenancies.

Equiem for Portfolio Managers

Bring order and control to large real estate portfolios

Managing a portfolio of properties is an intricate, often daunting task. But when you have all your data and tools in a single, centralized platform, the intricacy of your portfolio becomes a true strength. Find trends and opportunities, then make the most of them with Equiem.

"Our aim is to make humans central to the process and build a real sense of community through the app. Equiem shares our vision – its team is open-minded, collaborative and forward-thinking."

"The Equiem platform has become even more important in finding ways to connect people without physical contact. These types of events are likely to develop fast as people will need more stimulus as parks and buildings become extremely quiet."

"For office to survive in a post-COVID pandemic world, people have to feel safe. The way you feel safe is you communicate. You over-communicate. Equiem is one of the few out there that can provide that... We are firmly committed to Equiem because they are proven and we know they deliver."

"During the current (COVID-19) period, we have found Equiem has been a huge benefit, enabling us to ensure our all of occupiers are kept up to date with all relevant information they need."

"Through (Equiem), we have been able to share news, updates, resources and events easily as well as gain insights on what and how needs and behaviours have changed as the working dynamic has moved more towards home and flexi working."

Benefits to portfolio managers:

A bird’s eye view of your portfolio

Equiem’s customizable analytics dashboard allows you to see data from your entire portfolio in a single location. Compare and contrast information from tenants, buildings, regions, and more to discover trends across your entire asset base.

Improve workplace experience boost lease renewals

When your tenants are happy, they’re more likely to renew their lease. A workplace experience that fosters productivity and keeps workers happy and motivated is the key to ensuring your tenants renew when the time comes.

Engage in real, two-way communication with tenants