Data & Analytics Case Studies | Equiem Tenant Platform & App

"Our aim is to make humans central to the process and build a real sense of community through the app. Equiem shares our vision – its team is open-minded, collaborative and forward-thinking."

Julian Barker
(Former) Head of Smart Places

Equiem-Tenant-App-british-land

"Equiem has really helped us in three main ways. The first: communication. We’re now able to communicate to a wider range of occupants in our buildings. Second, it’s allowed us to activate our tenant amenity spaces much better. Third, it has allowed us to understand what our tenants' needs are, collect information from them about what they really want."

Darrin Williams
Vice President, Real Estate Services

Equiem-Tenant-App-unico

"The Equiem platform has become even more important in finding ways to connect people without physical contact. These types of events are likely to develop fast as people will need more stimulus as parks and buildings become extremely quiet."

Michael Purcell
Director at JLL Property Management

"For office to survive in a post-COVID pandemic world, people have to feel safe. The way you feel safe is you communicate. You over-communicate. Equiem is one of the few out there that can provide that... We are firmly committed to Equiem because they are proven and we know they deliver."

Christopher Rising
Co-founder and CEO

Rising Logo Equiem Tenant App

"During the current (COVID-19) period, we have found Equiem has been a huge benefit, enabling us to ensure our all of occupiers are kept up to date with all relevant information they need."

Sophie-Weinmann-Director-and-Head-of-Manchester-and-Leeds

Sophie Weinmann
Director and Head of Manchester & Leeds

Equiem-Tenant-App-ashdown-phillips

"Through (Equiem), we have been able to share news, updates, resources and events easily as well as gain insights on what and how needs and behaviours have changed as the working dynamic has moved more towards home and flexi working."

Community Manager
Jones Lang & Lasalle
70 St Mary Axe

Use polls and surveys to increase tenant satisfaction

Problem

Prior to the pandemic, this Boston office building operated a free shuttle bus service for employees. However, when most employees began working remotely, they stopped offering this service. As employees started to return to the office, the client needed to decide if they should reinstate the service.

Solution

To make the decision simple, we ran a poll on the Equiem platform. We asked their users one simple question: Would they use the free shuttle service if it returned?

Results

50% of occupants completed the poll, with a significant number of those users expressing interest in the reinstatement of the service. As a result, our client brought their shuttle back with the confidence that it would be money well spent.

Create events you know will succeed

Problem

A North Carolina client houses a number of bio-science tenants spread across 8 state-of-the-art buildings. In order to make the most of the campus setting, our client wanted to design a calendar of events to set the whole site buzzing.

Solution

We used Equiem’s polling functionality to run a campaign asking tenants what they wanted from the events. Our poll asked tenants what they would like to see from events in the future.

Results

46% of tenants responded to the polls. The information gathered allowed our client to create a thrilling campaign of food truck events, specifically crafted around the desires of their onsite tenants.

Boost lease renewals

Problem

With a large portfolio of office assets, one US commercial landlord wanted to get smarter about the way they dealt with tenancies approaching renewal. Their goal was to ground their strategy for at-risk tenancies in concrete data.

Solution

Making use of Equiem’s leasing dashboard, the client was able to shift the focus of their engagement strategy to key tenant contacts within at-risk tenancies.

Results

By targeting key tenants, our client can now specifically craft campaigns for at-risk tenancies. These campaigns focus on the interests and priorities of those tenancies, boosting the likelihood that they will renew their lease when the time comes.

Equiem for Data & Analytics

Analytics to better understand tenants and users

Equiem’s robust data and analytics dashboards help you understand the wants and needs of your tenants. Use customizable analytics to shape your asset around the people who work there.

"Our aim is to make humans central to the process and build a real sense of community through the app. Equiem shares our vision – its team is open-minded, collaborative and forward-thinking."

"The Equiem platform has become even more important in finding ways to connect people without physical contact. These types of events are likely to develop fast as people will need more stimulus as parks and buildings become extremely quiet."

"For office to survive in a post-COVID pandemic world, people have to feel safe. The way you feel safe is you communicate. You over-communicate. Equiem is one of the few out there that can provide that... We are firmly committed to Equiem because they are proven and we know they deliver."

"During the current (COVID-19) period, we have found Equiem has been a huge benefit, enabling us to ensure our all of occupiers are kept up to date with all relevant information they need."

"Through (Equiem), we have been able to share news, updates, resources and events easily as well as gain insights on what and how needs and behaviours have changed as the working dynamic has moved more towards home and flexi working."

Benefits of property management analytics:

Intuitive dashboards

Make analysis easy with a visual representation of how tenants are interacting with your platform. Track key metrics across every part of your business, from content engagement to the performance of your eCommerce partners.

Segment your audiences

Use deep insights to create nearly limitless audiences based on interests, location, role, and more.

Boost lease renewals

Use our Leasing Data Dashboard to keep crucial tenant data in focus. Know how each of your tenants is feeling about your site at all times and confidently craft your retention strategy.